Privacy Policy

Effective Date: 16/05/2026
Last Updated: 16/05/2026

1. Introduction

Neolife Wellness Center provides Ayurvedic consultation booking, doctor appointment booking, online and offline wellness consultation, video consultation, Ayurvedic therapy booking, sale of Ayurvedic medicines, herbal supplements, wellness products, wellness education, online payments, lifestyle guidance, and related wellness services.

By accessing or using our platform, users consent to the collection, processing, storage, disclosure, and protection of their information in accordance with this Privacy Policy.

2. Definitions

• User: Any visitor, customer, patient, buyer, subscriber, practitioner, consultant, or entity using the platform.
• Personal Information: Information that can identify a person directly or indirectly.
• Sensitive Personal Data: Health records, prescriptions, consultation records, medical documents, financial information, and similar sensitive data.
• Platform: Website, mobile app, consultation system, e-commerce system, communication tools, and related digital services.
• Services: Products, consultations, appointments, video consultations, wellness services, and e-commerce facilities.

3. Entity Information

The platform is operated by:

NEOLIFE WELLNESS CENTER
A Proprietorship Firm
UDYAM Registration Number: UDYAM-KR-26-0031871
Registered Office: Door No: 4-1-38, Dr. Muraleedhara N G-Building, Udupi-Town, Amalapady Block, Behind Lions Bhavan Road, Udupi-City, Udupi District, Karnataka – 576103.

4. Information We Collect

4.1 Personal Identification Information

• Full name
• Date of birth, age, and gender
• Residential and shipping address
• Mobile number and email address
• Emergency contact details
• Username and password credentials
• Identity verification details, where required
• Profile photographs or uploaded images

4.2 Health and Wellness Information

• Medical history
• Lifestyle information
• Existing diseases or disorders
• Allergies and sensitivities
• Consultation records
• Prescriptions and treatment suggestions
• Laboratory reports and diagnostic records
• Symptoms and health declarations
• Uploaded medical documents
• Consultation notes and communication records

4.3 Appointment and Consultation Information

• Appointment preferences
• Consultation schedules
• Doctor selection details
• Video consultation records
• Consultation duration
• Follow-up history
• Consultation feedback and ratings

4.4 E-Commerce and Transaction Information

• Product purchase history
• Order details
• Delivery address
• Shipping preferences
• Billing information
• GST details, where applicable
• Transaction references
• Invoice records
• Refund and cancellation requests

4.5 Technical and Device Information

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Internet service provider details
• Website usage behavior
• Access dates and times
• Device logs and crash reports

4.6 Cookies and Tracking

We may use cookies, tracking pixels, analytics tools, and similar technologies to improve user experience, remember preferences, maintain login sessions, analyze traffic, monitor website performance, and deliver personalized content.

5. Purpose of Collection and Processing

• To provide Ayurvedic consultation services
• To schedule appointments and wellness sessions
• To conduct online video consultations
• To process product purchases and deliveries
• To verify user identity
• To manage user accounts and subscriptions
• To send reminders, updates, invoices, and notifications
• To improve services and website performance
• To prevent fraud, abuse, and unauthorized access
• To comply with legal, taxation, healthcare, and regulatory obligations
• To send marketing and promotional communication, subject to applicable law

6. Video Consultation Policy

Video consultation services are intended for wellness guidance and non-emergency consultation purposes. Technical interruptions, delays, or internet disruptions may occur. Consultation advice is based on information voluntarily provided by users.

Emergency medical conditions should not rely solely on online consultation. Users should seek immediate medical attention where necessary.

7. Ayurvedic Product Sales and E-Commerce Policy

The platform may sell Ayurvedic medicines, herbal products, supplements, oils, wellness products, skincare products, nutritional products, and related items. Product effectiveness may vary from person to person.

Users should read labels, dosage instructions, allergy warnings, and product information carefully before use. The Company shall not be liable for misuse, overconsumption, allergic reactions, self-medication consequences, or improper storage of products.

8. Legal Basis for Processing

• User consent
• Contractual necessity
• Legitimate business interests
• Legal and regulatory obligations
• Voluntary health consultation requests
• Compliance with healthcare, taxation, and consumer laws

9. Data Sharing and Disclosure

We may share information with Ayurvedic doctors, wellness consultants, therapists, payment gateway providers, logistics partners, cloud hosting providers, analytics service providers, legal consultants, auditors, accountants, insurers, government authorities, regulators, courts, and law enforcement agencies where legally required.

We do not sell personal information to unauthorized third parties for independent commercial exploitation.

10. Cross-Border Data Transfer

User data may be processed, stored, or transferred to servers located outside India where cloud service providers or technical vendors operate internationally, subject to applicable laws and reasonable data protection measures.

11. Data Retention Policy

We retain information only for as long as necessary for service fulfilment, consultation continuity, legal compliance, accounting, taxation, fraud prevention, dispute resolution, record maintenance, and operational requirements.

12. User Rights

• Access personal information
• Correct inaccurate information
• Update profile details
• Request data deletion
• Withdraw consent
• Restrict specific processing activities
• Lodge complaints regarding privacy concerns

13. Security Practices

We implement reasonable security measures such as encrypted systems, password protection, secure server infrastructure, firewalls, access restrictions, confidentiality obligations, and periodic security reviews. However, no digital platform can guarantee absolute security.

14. User Responsibilities

• Provide accurate information
• Maintain confidentiality of login credentials
• Use the platform lawfully and responsibly
• Not upload unlawful, false, defamatory, harmful, or infringing content
• Not impersonate another person or entity

15. Third-Party Links and Services

Our platform may contain links to third-party websites, payment gateways, pharmacies, communication platforms, or external services. We are not responsible for the privacy practices or operations of external platforms.

16. Children’s Privacy

The platform is not intended for persons below 18 years of age without parental or guardian supervision. If unauthorized minor data is identified, reasonable steps may be taken to remove such information.

17. Limitation of Liability

To the maximum extent permitted by law, Neolife Wellness Center shall not be liable for cyberattacks, hacking, malware, service interruptions, consultation misunderstandings, product misuse, third-party payment or logistics failures, or indirect and consequential damages.

18. Grievance Officer

Users may contact the designated Grievance Officer regarding privacy complaints, disputes, or data-related concerns. Grievances shall be addressed within timelines prescribed under applicable laws.

19. Policy Updates

Neolife Wellness Center reserves the right to amend, revise, modify, replace, or update this Privacy Policy at any time. Updated versions shall become effective immediately upon publication on the platform.

20. Consent and Acceptance

By accessing, browsing, registering, purchasing products, booking appointments, participating in video consultations, uploading documents, or using services on neolifeayush.com, users confirm that they have read, understood, and agreed to this Privacy Policy.