1. Introduction

Neolife Wellness Center provides Ayurvedic consultation services, doctor appointment booking, wellness guidance, video consultation, Ayurvedic therapies, Ayurvedic medicines, herbal products, e-commerce services, wellness subscriptions and educational content.

By accessing or using this platform, you agree to be legally bound by these Terms & Conditions.

2. Entity Details

NEOLIFE WELLNESS CENTER
A Proprietorship Firm
UDYAM Registration Number: UDYAM-KR-26-0031871

Door No: 4-1-38, Dr. Muraleedhara N G-Building,
Udupi-Town, Amalapady Block,
Behind Lions Bhavan Road,
Udupi-City, Udupi District,
Karnataka – 576103.

3. Eligibility

• User must be legally competent to enter into agreements.
• User must be at least 18 years old or under parental supervision.
• All information provided must be accurate and complete.
• Platform must only be used for lawful purposes.

4. User Account Registration

• Provide true and updated information.
• Maintain confidentiality of login credentials.
• Report unauthorized access immediately.
• Users remain responsible for activities under their account.

5. Ayurvedic Consultation Services

Consultations are wellness-oriented services and do not replace emergency medical treatment.

• Consultation outcomes may vary.
• No guarantee of cure or treatment success.
• Users must provide accurate medical information.
• Emergency medical situations require immediate professional care.

6. Video Consultation Terms

• Technical interruptions may occur.
• Internet connectivity issues are beyond our control.
• Consultation schedules depend on practitioner availability.
• Consultation records may be retained for legal and operational purposes.

7. Appointment Booking Terms

• Appointments are subject to availability.
• Timings may occasionally be delayed.
• Missed appointments may not be eligible for refunds.
• Users should arrive or join consultations on time.

8. Ayurvedic Products & E-Commerce Services

• Product effectiveness may vary from person to person.
• Products do not guarantee cures or medical outcomes.
• Users should follow dosage instructions carefully.
• Product availability may change without notice.
• Product images may differ from actual packaging.

9. Pricing & Payments

• Prices may change without notice.
• Taxes and shipping charges may apply.
• Payments are processed through authorized gateways.
• Fraudulent transactions may be cancelled.

10. Shipping, Delivery & Returns

• Delivery timelines are estimates.
• Delays may occur due to logistics or external factors.
• Returns and refunds are governed by our Return & Refund Policy.
• Certain health products may not be eligible for return.

11. User Responsibilities

• Do not misuse the platform.
• Do not upload unlawful or harmful content.
• Do not impersonate another person.
• Do not attempt unauthorized access or hacking.

12. Health Disclaimer

Ayurvedic consultations and wellness guidance are informational and wellness-oriented services. The platform does not guarantee medical cures, treatment effectiveness or prevention of diseases.

13. Intellectual Property Rights

All logos, brand names, content, graphics, product descriptions, videos, software, and website materials remain the intellectual property of Neolife Wellness Center or respective owners.

14. Third-Party Services

The platform may integrate payment gateways, video communication systems, logistics providers and other third-party services. Neolife Wellness Center is not responsible for third-party service failures.

15. Privacy

User information is handled according to our Privacy Policy. By using this platform, users consent to information processing as described in our Privacy Policy.

16. Limitation of Liability

Neolife Wellness Center shall not be liable for indirect, incidental or consequential damages, technical failures, delivery delays, allergic reactions, misuse of products, or interruptions beyond reasonable control.

17. Indemnification

Users agree to indemnify and hold harmless Neolife Wellness Center against claims arising from misuse of the platform, violation of these Terms, or unlawful activities.

18. Suspension & Termination

We reserve the right to suspend or terminate access where fraud, misuse, security risks, or legal compliance issues arise.

19. Force Majeure

We shall not be liable for delays caused by natural disasters, government restrictions, internet failures, cyberattacks, power failures, strikes, or events beyond our control.

20. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Udupi, Karnataka.

21. Modification of Terms

Neolife Wellness Center reserves the right to update these Terms & Conditions at any time without prior notice.

22. Severability

If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force.

23. Entire Agreement

These Terms, together with our Privacy Policy and other applicable policies, constitute the complete agreement between the User and Neolife Wellness Center.